Terms and Condition

Thank you for booking your course with Lucizaid

  1. Bookings may be made by e-mail, letter or telephone, by booking a course with Lucizaid it is assumed that you accept these Terms and Conditions.
  2. 2.   Payment should be made at least 2 weeks in advance of the course. Bookings are not confirmed until payment has been received.
  3. Cancellations

Lucizaid reserves the right to cancel the dates or alter services, but will endeavour to give as much notice as possible. In the event of a cancellation Lucizaid will try and transfer the booking to the next mutually convenient date unless the client states otherwise. If the booking is cancelled by the client the following fees will be payable.

Notice                                               Refund

More than 14 days                            100%

7 – 14 days                                         50%

Less than 7 days                       No refund

  1. You may transfer to another of our courses or an alternative date at any point up to 2 weeks prior to the course date. Less than 2 weeks in advance you will be charged an administrative fee of £30.
  2. If you do not attend a course, and have not previously informed us, the full course fee remains payable.
  3. If you arrive late for a course, or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining.  In all such cases, the full course fee remains payable.  (To conform with Health & Safety Executive requirements for Statutory Certificates, attendance at all sessions is mandatory.)
  4. Health and Safety: In the case of physical skills courses (i.e. emergency first aid and automated external defibrillation), it is the employer’s responsibility to ensure that candidates are free from any condition which would affect their capability, and that they have the aptitude to cope with an intensive course of study.  (We do welcome candidates with disabilities for training, but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.)
  5.  If the course is to be held in your own premises please ensure that there is sufficient space for the lesson to be conducted, bearing in mind practical demonstration and participation is required.  If you are unsure please contact us for advice.
  6. Liability: All training and advice given by ‘Lucizaid’ is done by following guidelines provided by the appropriate councils. Information given by ‘Lucizaid’ is to the best of our knowledge, up to date and evidence based, ‘Lucizaid’ cannot accept any responsibility for misinterpretation of the advice given.  ‘Lucizaid’ always advises if parents or care providers are at all concerned about the health of their child they should seek medical advice.  The information provided, either on this website or any documentation provided is for general information only and should not be treated as a substitute for medical advice given by a doctor or any other health professional.  ‘Lucizaid’ is not responsible or liable for any diagnosis made or actions taken by a user based on this information.

Additional Information:

Please advise your candidates to wear suitable clothing (not skirts or dresses) for the course. It would also be appreciated if ladies could refrain from wearing lipstick as this may stain the manikins.